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How to buy carpet from us?

Dear customer, welcome to visit ylrug.com, if any carpet you are interesting, please feel free to inquiry us viainfo@ylrug.comorylrug@126.com

How to payment?

After we issue invoice, buyer should make payment by T/T in advance. (Credit card, Western union, Debit card, Paypal)

How to delivery and tracking your carpet?

The carpet will be delivered by UPS, or DHL, TNT, FedEX, EMS within 3 days after payment. The packing will be made in roll by plastic sacks, it is safe packing for transport handmade carpet.

How to return or exchange the carpet you bought?

How to return or exchange the carpet you bought?
1)Customer can exchange the carpet for another design whin 7 days after the carpet be received, it should be in same size, without any stain and damage. The relevant freight should be in buyers account.
2)Customer can return the carpet back to us whin 7 days after they get the carpet, the returned carpet should be on good condition, without any stain or damage. The freight should be in buyers account.
3) whatever return or exchange, the buyer should inform us their request in advance, so that we can provide better service for customers.

Additional service provided by us

1)Quote all of our handmade carpet to customer at Factory Price.
2)The minimum of order is 1 piece only.
3)Customer can choose carpet in our show room, also can choose in our carpet warehouse.
4)Customer have the right to get the Certificate of origin and the Certificate of Quality for what they bought from us.
5)Customer can return or exchange the carpet what they bought from us within 15 days.
6)Customize according to customer’s design, size and other requirement.
7)Help customer to try to produce new product, include new design, new material and new technology.
8)Support our agent with favorable market policy.
9)Provide latest Market Report to regular customers.
10)Send latest photos of handmade carpet to customer, if they ask for.
11)Friendly link ylrug.con with customers website if they ask for.

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